Jackpot Raider Privacy Policy
This Privacy Policy applies to jackpotraider.com, owned and operated by Three Cats B.V., a company incorporated in Curaçao (registration number 164649), registered at Schottegatweg Oost 10, Unit 1-9, Bon Bini Business Center, Willemstad. It sets out what personal data we collect from players and site visitors, the purposes for which we use it, and the rights available to you. Jackpot Raider operates under Curaçao Certificate of Operation OGL/2024/969/1019, issued by the Curaçao Gaming Authority, and we process personal data in accordance with our own data-handling commitments and applicable data protection law in the jurisdictions where we operate.
On this page
What information we collect
We collect personal data across several categories depending on how you interact with the site. Account registration data includes your name, date of birth, residential address, email address, and phone number. During identity verification we collect copies of government-issued identity documents (passport or national identity card), proof of address such as utility bills, copies of the payment cards or accounts used to deposit, and in some cases a selfie held alongside the identity document. We also collect gameplay data covering deposits, withdrawals, bets placed, session times, and game choices, as well as device and network data including IP address, browser type, operating system, and device identifiers. Cookies and similar technologies are used for site functionality and analytics, as described in our Cookie Policy.
How we use your information
We use personal data to provide the service: creating and maintaining your account, processing deposits and withdrawals, and enabling gameplay across casino, live casino, and sportsbook verticals. We use it to meet regulatory obligations under our Curaçao licence, including age verification, KYC checks, anti-money laundering transaction monitoring, and source-of-funds assessments. Personal data is also used for fraud prevention, account security, and customer support. Where you have opted in, we may use your contact details to send marketing communications, and you may withdraw that consent at any time by contacting support.
Who we share data with
We share personal data with Pointissimo Digital Ltd (Cyprus, registration number HE 452086), our subsidiary that provides payment processing services. We also share data with identity verification providers engaged to carry out KYC checks, and with the Curaçao Gaming Authority where disclosure is required under our licence obligations. Data may be disclosed to law enforcement or other competent authorities when we are legally required to do so. We do not sell personal data to third parties.
Data retention
We retain personal data for as long as your account is active and for a minimum of five years following account closure, in line with anti-money laundering obligations applicable to licensed gaming operators. Certain records, including transaction logs and identity verification documents, may be held for up to seven years where required by applicable law or regulatory guidance. After the applicable retention period, data is deleted or anonymised.
Your rights
You have the following rights in relation to the personal data we hold about you:
- Access: you can request a copy of the personal data we hold about you.
- Rectification: you can ask us to correct inaccurate or incomplete data.
- Erasure: you can request deletion of your data, subject to our retention obligations under applicable law.
- Restriction: you can ask us to restrict processing of your data in certain circumstances.
- Objection: you can object to processing carried out on the basis of legitimate interests.
- Portability: you can request that we provide your data in a structured, machine-readable format where technically feasible.
To exercise any of these rights, contact us using the details below. If you are unsatisfied with our response, you may raise a complaint with the relevant supervisory authority in your country of residence.
Contact us
Privacy queries and data subject requests can be directed to our support team by email at [email protected] . We do not currently designate a named Data Protection Officer; all privacy-related correspondence should be sent to the support address above. We will respond to requests within a reasonable period and keep you informed of progress.