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Jackpot Raider Responsible Gambling

Gambling is entertainment. That is how we operate Jackpot Raider, and this page sets out the specific tools available to you, the external organisations you can contact, and how to reach us directly. Jackpot Raider is licensed by the Curaçao Gaming Authority (licence OGL/2024/969/1019, held by Three Cats B.V.), and our published Responsible Gaming and Self-Exclusion policies form part of our compliance framework.

On this page
  1. Our commitment
  2. Tools available
  3. Signs to watch for
  4. Where to get help
  5. Contact us

Our commitment

Jackpot Raider operates under a Certificate of Operation issued by the Curaçao Gaming Authority. Every page on the site carries a footer notice that gambling can be addictive, that play should be responsible, and that the site is open to players aged 18 and over only. Please note that Jackpot Raider does not hold a UK Gambling Commission licence and is not integrated with GAMSTOP. The United Kingdom is a restricted territory and residents are not eligible to register.

Tools available

Several controls are available directly on your account. You can set a loss limit at any time through the Responsible Gaming settings section of your account. Self-exclusion is also available: contact us and your account is closed immediately, with reasonable steps taken to prevent a new account being opened under the same details.

The tools you can use include:

  • Loss limits (set by you, applied to your account)
  • Self-exclusion (account closed immediately on request)
  • Account closure (arranged by writing to support, with your balance returned)
  • Cooling-off periods (no prize is awarded on any win that occurs while a cooling-off period is active)
  • Deposit and withdrawal visibility (your current withdrawal limit is shown in the Cashier at all times)

If you want to adjust any of these settings, live chat is available around the clock or you can email us directly.

Signs to watch for

Some patterns of play are worth being aware of. None of the following is a diagnosis, but they are signals that a pause or a conversation with a support organisation may be useful.

  • Chasing losses by placing further bets to recover money already lost
  • Spending more time or money gambling than you planned
  • Gambling affecting time with family, friends, or work
  • Borrowing money or selling possessions to fund gambling
  • Feeling irritable or restless when not gambling
  • Concealing how much time or money you are spending

Where to get help

Several organisations offer free, confidential support. None of them require you to be in crisis to make contact.

These organisations operate independently of Jackpot Raider. Their services are free to use.

Contact us

To request self-exclusion, set limits, or ask any question about your account, contact our support team by live chat (available 24/7 via the launcher on every page) or by email at [email protected] . Self-exclusion requests are acted on immediately: your account is closed and blocked as soon as the request is confirmed. For account closure, email [email protected] and your remaining balance will be returned to you.